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LEOVINCE.COM STORE POLICIES

Order Management

All orders placed on leovince.com will be processed, sold and shipped by Belgrove Sp. z o.o. - 02-566 Warszawa (PL), Ul. Puławska 2, (VAT: PL1080016712) and are subject to the following policies.

Order Changes

In order to maximize efficiency while providing the utmost level of service, we process all orders as quickly as possible. Any changes made to an order after it has been placed increases paperwork, processing time, and the chance for shipping errors.
Almost all orders are processed in 7 to 9 days from when the order is placed and if the product is available in the Belgrove Sp. z o.o. warehouse. If the product is coming from the Motorparts S.r.l. warehouse will be shipped in 10 to 15 working days.
Please email us immediately should there need to be any changes to your order.
If you need to request a change to your online order, please note the following:

  • Online order changes must be handled through email. Please do not call to request an order change for an online order. All emails are answered as quickly as possible during normal business hours.
  • To request an order change, either reply to your Order confirmation email or send your request directly to: marketing@leovince.com
  • Additions to a 'Paid' order will require a new online order to be placed. If you need to add to a 'Paid' order, please email us in advance. Shipping charges for additional items will be reduced accordingly if we are able to combine shipments.
  • Once your order has been processed and set to 'Shipped' status with a tracking number it can no longer be modified.

We encourage you to double check all orders for accuracy before submitting them for processing. If you have any questions regarding your order, please email us before submitting your order. Belgrove Sp. z o.o. is not responsible for incorrectly entered addresses. Address change requests on shipped orders will be subject up to a 20€ address change fee.

Cancellations

All orders are sent to the warehouse for fulfillment immediately after payment is confirmed. Once an order is processed for payment our ability to cancel is limited. To avoid cancellation fees, we must receive your emailed request to cancel BEFORE your order is updated to PAID status. Orders canceled after payment has been confirmed are subject up to a 20% cancellation fee.

"Special Order" Parts

Not all parts are in stock at all times. Parts that are not in stock must be ordered in on your behalf. These are referred to as "Special Order". Stock status is displayed when viewing items, and any part that must be ordered in on your behalf will be denoted by a blue status. e.g (Ready in 10-15 Business Days).

Most parts can be ready to ship within 10-15 days and we will do our best to notify you of unforeseen delays. All special order items are paid for in advance, and are non-refundable non-returnable for any reason once they are shipped to you. Special order items include but are not limited to exhausts systems and parts that are not in the Belgrove Sp. z o.o. warehouse, but have to be ordered from Motorparts S.r.l.. Unless other arrangements are made, shipments with special order parts will be held until they are complete.

We are unable to cancel special order parts once they are ordered on your behalf without a cancellation fee. You must email us within 1 HOUR of receiving your payment confirmation email if you need to cancel a special order part. Special order parts canceled more than 1 HOUR after payment has been confirmed are subject up to a 20% cancellation fee.

Special order parts must be paid in advance. All special order sales are final. Special order parts are non-refundable, non-returnable once they have shipped to you.

Backorders

For credit card transactions, you will be notified of any backorders prior to completing your purchase. To hold your place in line, all backorders must be paid for in advance so please monitor your inbox to reply to any backorder notification with how you would like to proceed. Split shipment for all in-stock and special order items can be arranged but a 2nd shipment may be subject to additional shipping costs. You will be notified of any additional shipping costs prior to the backorder shipment, if necessary. You may cancel a paid backorder for a refund at any point up until it ships to us from the supplier.

Returns

ALL returns are pre-paid by the customer unless an error is made on our part. ALL returned items are subject up to a 25% re-stocking fee. No returns can be processed after 90 days of purchase. Returns within 90 days of purchase require return authorization from Belgrove Sp. z o.o.. Returns without authorization will not be accepted. Please contact us at marketing@leovince.com for return authorization. We do not keep credit card numbers on file, so please include the pertinent payment details inside the returning package so that we can refund your money upon arrival.
Special order parts must be paid in advance. All special order sales are final. Special order parts are non-refundable, non-returnable once they have shipped to you.

All sale/discounted/closeout items are non-refundable, non-returnable.

Shipments that were eligible for Free/Discounted Shipping offer may have the shipping costs incurred by Belgrove Sp. z o.o. deducted from any refund.

Parts that have been installed can not be returned. Please inspect all purchased items carefully for damage or defects BEFORE installation. If damage or defects are found please contact Belgrove Sp. z o.o. within 5 days of receipt to arrange return or credit.

Belgrove Sp. z o.o. reserves the right to continuously develop, alter, and/or modify, technical data, specifications, surface treatments, and colors without prior notice. Belgrove Sp. z o.o. assures that such changes preserve or improve the component's mechanical fit, function, or reliability in respect to the overall applicable vehicle.

Pricing and Payment

All prices are set at the official LeoVince MSRP (LeoVince MAP policy can be found here).
All payments will be made exclusively by credit card through the platform Stripe.com.

Secure Shopping

The Transport Layer Security (TLS) software Belgrove Sp. z o.o. employs is the industry standard and among the best protocols available today for secure online e-commerce transactions. It encrypts sensitive data so that it cannot be read by 3rd Parties as the information travels over the Internet.

General Shipping Information

In general, Belgrove Sp. z o.o. ships international packages via DHL.
DHL does not include Saturday and Sunday as shipping days.
In some rare cases additional shipping costs may be required, e.g. oversized or bulky items where shipping costs cannot be determined until they are packaged. We will contact you for approval before applying payment of any additional shipping costs prior to shipment.
As a rule we only use shipping methods that are both expedient and 99.9% reliable with insurance and tracking. These shipping methods may be more expensive but we feel it is in our average customer's best interest to receive their costly items quickly and in good order. Additionally, with our small staff and high volume we simply cannot afford the manhours to track down lost packages, so cheaper shipping methods without tracking and insurance are not offered.

Shipping Cost

Online Orders are eligible for Free Shipping if the total value exceeds 11.500 PHP. On orders under a total value of 11.500 PHP a shipping charge of 2.300 PHP will be applied. The Free/Discounted Shipping offer is not available in conjunction with any other offer, discount, or sale.

Orders will be sent by DHL. Backordered parts may be removed from a Free Shipping order and submitted as a separate order that includes shipping costs. Modified, or add-on-item, orders are not eligible for free shipping. You will be contacted if any exclusions apply to your order. Telephone orders are not eligible for free shipping.

International Shipping

International shipping is extremely reliable and usually done via DHL.

It is important that you provide us with your correct address, formatted properly. Typical delivery time is 7-15 days, but some packages have taken 4-6 weeks to reach remote locations. If your package is returned to us we will contact you for a corrected address and you may be responsible for additional shipping charges. We ship DDP and we include any customs duties or fees imposed by your country. We cannot be held liable for any delivery delays caused by foreign Customs clearance issues or Postal Service strikes.

We will not forge or misrepresent values on shipping documents.

Any requests to falsify or declare a lower amount on shipping documents will be ignored.

Carrier Damage/Carrier Non-Delivery

It is the customer's responsibility to report if your package arrives damaged, or was not delivered. You must notify Belgrove Sp. z o.o. within 5 business days of the delivery date indicated by the tracking number. Save all packing material and contact us to arrange for the carrier's representative to inspect the damage so that we can replace the items.

Prices Not Guaranteed

Belgrove Sp. z o.o. strives to provide consistent prices for all items offered. In some cases parts specially imported from international vendors will be subject to price changes due to currency exchange rate fluctuation. For this reason, prices are subject to change without notice. If your order is subject to this issue, you will be notified by our orders department and presented options.

Privacy

The security of your personal information is extremely important to us. We will never sell or rent your personal information to anyone under any circumstances. We do not keep credit card numbers on file. We may provide your name, shipping address, and phone number to a drop ship vendor or shipper. We're committed to protecting the security and privacy of any personal information you provide to us.